FAQ

At Bark and Scoop we have a set service day. On that day, we’ll text you when we’re next on our route and when the service is complete. You’ll receive a picture of your locked gate for peace of mind.

No, you do not need to be home for us to perform our service. Furthermore understand that our customers have busy schedules, so we can operate independently. However, please ensure that we have access to your yard on the scheduled service day. If you have specific instructions or preferences regarding access to certain areas, please let us know, and we’ll accommodate accordingly. Your convenience and satisfaction are our priorities.

Although we make every effort to thoroughly clean all yards, leaves and snow can obscure some waste. We ask that you keep your yard clear, and if not understand that there is a possibility that some waste will be obscured, and in turn may be overlooked by our dedicated crew.

Yes, we take the waste with us after we scoop dog poop and do any other pickup service. Our team ensures to leave your yard clean and free of any mess.

We serve the London, Ontario area. For details on service to your specific property please submit and quote so we can review.

We offer weekly, bi-weekly, and monthly collection options.

We are committed to providing reliable service regardless of the weather conditions. In cases of inclement weather, such as rain or light snow, we continue to service properties as scheduled. However, in cases of extreme weather conditions that pose safety risks for our team, such as heavy storms or severe cold, we may need to postpone service to the next available day.

No, there is no contract required for our services. We believe in simplicity and transparency, so we offer simple billing with no long-term commitments. As a result each month is billed in advance for your convenience. If, for any reason, you need to cancel our service, you can do so by contacting us directly. We strive to make our services flexible and hassle-free for our customers.

You can see what others think of our service by viewing our Google reviews. We take pride in our customer satisfaction and encourage you to read the experiences shared by our valued clients.

The first time this happens, there’s no extra charge, and we’ll try to adjust our routes. If it occurs again, despite our efforts, the service will be charged as scheduled, even if we can’t access your property.