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Policy Framework

Employee Conduct and Behavior:

Employees must uphold professionalism, integrity, and respect, and this applies to all interactions, both within and outside the workplace. Essentially you might say we don’t like jerks and they are not welcome in our company. With this in mind, staff should embrace a positive work environment relies on fundamental respect for colleagues, customers, and company property. In the unfortunate event of a breach of conduct, such as harassment, discrimination, dishonesty, or inappropriate behavior, will result in disciplinary action. This may include termination of employment, as per company policies and procedures.

Customer Service Standards:

Our company dedicates itself to delivering exceptional customer service that surpasses expectations and fosters long-term client relationships. To illustrate, employees must promptly address customer inquiries and concerns with clear, courteous, and empathetic communication at all times. To further emphasize we believe it is crucial to handle all customer issues with urgency and diligence, aiming for effective resolution and maximum satisfaction.

Health and Safety:

Ensuring the health and safety of our employees and customers is paramount and essential to our operations. Subsequently, all employees must strictly adhere to established safety protocols and procedures to maintain a safe and healthy work environment.

Employees must immediately report any hazards, accidents, or unsafe conditions to management for thorough investigation and corrective action. This is especially true in emergencies, where employees must follow designated emergency procedures to ensure their safety and the safety of others. This relates to dog waste removal and all other activities.

Information Security:

Protecting customer information’s confidentiality, integrity, and availability is a top priority for our company. To begin with, all employees must strictly adhere to information security protocols and procedures to safeguard customer data from unauthorized access, disclosure, alteration, or destruction.

Customer information will never be sold or distributed to any other organization for marketing or other purposes without explicit consent from the customer. Secondly, immediate reporting to management is mandatory in case of any breaches of information security or unauthorized access to customer information for thorough investigation and necessary action. Our commitment to maintaining the security and privacy of customer data is unwavering.

Philanthropy:

Bark and Scoop’s philanthropy partner is the London & Middlesex Humane Society.